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I have dealt with the Customers myself and it is a fact that the sutenance of an E-Commerce Company depends majorly on Customer Satisfaction. If the Cutomer is happy with the product and the related customer support services like Timely delivery, complaint rederessal, exchanges and like only then the Company will be a valued one in the eyes of the customers and will be able to make them loyal to the brand.
because e-commerce achieve much more customer around the world
Their existence in market becomes persistant only because of the online customers.Hence they visualise both at their profit and customer demands. Thus in this way they become customer oriented.
at the end we have to reach customer. so they focus on customer based. through e-commerce they can do marketing and they will come to know demand for there products
e commerce is online marketing which is making market at home service provide at home it time saving services.because today citizen are very busy he have no time to go market so company focused e commerce website.
becouse they reach to the exact consumer of thew product
Because all they want is to sell their product.
Customers are the primary end users of such websites and hence these companies extremely customer focused. So these websites should aim to acheive customer delight to increase their busniess.
The Heart beats of businesses are rdependent on customers. Continuous patronage and loyalty of customers determine the growth and existence of busnesses. Hence, it is necessary to focus on the essential determinants of business success- Customers
BOTH ARE CUSTOMER FOCUSED AND DRIVEN AS THE VALUE OF THIS WILL DEFINITLY MAXIMISE THE COMPANY'S PTOFIT ON BOTH SHORT AND LONG TERM BASIS.
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