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To satisfy customer is to meet customer requirement with satisfaction.
Customer satisfaction will never reached as customers are always asking for additional services against what they are paying , but going extra mails by your own without getting asking this make your customer surprise and leave him with no room to asked for any extra things or services .
Greet them and meet their inquiries as possible as you can
Identify customers request.
Re assure them that their concern is going to be taken care of and provide the best explanation on how will it be delivered by setting up proper expectation.
Always be TRANSPARENT so that you can uncover customers demands and be ready to always attend and answer further queries afterwards.
Always invest on Product Knowledge to be able to explain whatever questions the customer may deem to ask.
Be always on your BEST FOOT FORWARD, always EXHIBIT EXCELLENT CUSTOMER SERVICE.
Always thank the customer of their business, whether its just a mere inquiry or a complete sale.
by matching your product ,service and company's capabilities with his needs and requirements
Nobody can satisfy anybody. But one can be the reason for creating good experience
Make partner ship and make clear dealing
By accessing & helping the clients need and fulfilling their requirement to your best knowledge and skills available at the moment.
Good question. It is very important role for the sales-force to convince the customer and change sometime his satisfactions in the Product and System. Process to set up new satisfactions for the customer need a lot of efforts and a plan with very close relationships building to get his confidence completely. It can be got by the following steps :
1- Approach the Customer daily to build interpersonal relationship
2- Organization the presentation to show honestly the advantage and disadvantage of the Products & services submitted
3- Showing your company possibility to meet his requirements and needs
4- Present the relevant solutions for the technical problems expected at the site
5- Listening to the customer's proposals and viewpoints in the problems solving
6- Innovation of the new service and products provided to the customer
7- Support the customer technically during the trouble shooting and emergency case
1.Talk to customers,2. Listen to employees,3.Address the real issues,4. Reality check with customers,5.Develop on-going processes for working with customers
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