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How to satisfy customers?

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Question ajoutée par Merline Alexander , Executive of Trade and Receivable Finance , HSBC
Date de publication: 2016/10/29
Mueva Deleon
par Mueva Deleon , Sales Executive , Abu Dhabi National Hotels - Al Ghazal Transportation Company

To satisfy customer is to meet customer requirement with satisfaction.

Abdulla Alshawoosh
par Abdulla Alshawoosh , Regional sales/Operation Manager Gulf/ME and Africa , Gulf Air

Customer satisfaction will never reached as customers are always asking for additional services against  what they are paying , but going extra mails by your own without getting asking this make your customer surprise and leave him  with no room to asked for any extra things or services .

Zakaria Merzeg
par Zakaria Merzeg , PROJECT MANAGER , Huawei

Greet them and meet their inquiries as possible as you can

Ethelyn Pena
par Ethelyn Pena , IT Support Engineer , Halian International Services

Identify customers request.

 

Re assure them that their concern is going to be taken care of and provide the best explanation  on how will it be delivered by setting up proper expectation.

 

Always be TRANSPARENT so that you can uncover customers demands and be ready to always attend and answer further queries afterwards.

 

Always invest on Product Knowledge to be able to explain whatever questions the customer may deem to ask.

 

Be always on your BEST FOOT FORWARD, always EXHIBIT EXCELLENT CUSTOMER SERVICE.

 

Always thank the customer of their business, whether its just a mere inquiry or a complete sale.

 

 

naseeb shaaban
par naseeb shaaban , Head of Pharmaceutical Inspection Department in the Lebanese Mountain Governorate , Ministry of Public Health

by matching your product ,service and company's capabilities with his needs and requirements

Heavenly J John
par Heavenly J John , Head of the Dealership Operation , Automobile Company

Nobody can satisfy anybody. But one can be the reason for creating good experience

osama khalifa
par osama khalifa , sourcing manager , Toshiba

Make partner ship and make clear dealing

Ravi Jadhav
par Ravi Jadhav , Product Specialist , Dyson, Dubai

By accessing & helping the clients need and fulfilling their requirement to your best knowledge and skills available at the moment.

Sattar Abdulkarim  Mohamed
par Sattar Abdulkarim Mohamed , Country Sales Director , Ideal Technical Solutions

Good question. It is very important role for the sales-force to convince the customer and change sometime his satisfactions in the Product and System. Process to set up new satisfactions for the customer need a lot of efforts and a plan with very close relationships building to get his confidence completely. It can be got by the following steps :

1- Approach the Customer daily to build interpersonal relationship

2- Organization the presentation to show honestly the advantage and disadvantage of the Products & services submitted

3- Showing your company possibility to meet his requirements and needs

4- Present the relevant solutions for the technical problems expected at the site

5- Listening to the customer's proposals and viewpoints in the problems solving

6- Innovation of  the new service and products provided to the customer

7- Support the customer technically during the trouble shooting and emergency case

Tabrez Ahmed
par Tabrez Ahmed , Team leader sales and Business Development , Navriti technologies Pvt Ltd

1.Talk to customers,2. Listen to employees,3.Address the real issues,4. Reality check with customers,5.Develop on-going processes for working with customers

 

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