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Customer Satisfaction means: Expectations are met
Customer Delight mean: Expectations are exceeded
Add some extra frills or perceived quality enhancers – your customers will be delighted. When the customers are delighted, they will refer the product to their friends and relatives and as result, sale of that product will go up tremendously- what the customer delight is!
Yes.
Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth.
Customer Delight:If you're to receive a "WOW" in terms of your customer service, literally we could term it as a "Customer Delight" :). In this case, you are serving the customers beyond the level that'd satisfy them. - Here you'd be defining your own ways of creating and implementing a plan to the customer's business, tho' they might approach it better for their business.But then, we are likely to see many businesses are excelling with the customer's delight and that's how they're yet to catch up the number. "1" among their competitors.Customer Satisfaction:Each of our businesses are trying to satisfy our customers with their needed. Satisying a customer is all that you'd respond them at the earliest whenever they're trying to reach you out. This is where most of the concerns go wrong. Holding them for a few minutes/days would obviously make them to frustrate with the service and try catching up the other end (of course it can cause to move away from your service)
True!
It's generally when brands go beyond the expected value a customer is expecting them to add with their product or service.
I fully agree with the answers been added by EXPERTS..............Thanks.
When most people hear about Customer Delight, they think it’s the same as Customer Satisfaction; however, there is a very important difference between the two, and it comes down to exceeding versus merely meeting expectations. So let’s take a moment to compare:
Customer Satisfaction: Expectations are met
Customer Delight: Expectations are exceeded
Is it really that easy? Let me give you an example:
Scenario One (Met Expectations): You go to Starbucks, order your grande triple white mocha, and receive your drink within two minutes in a cup with your name misspelled.
Scenario Two (Exceeded Expectations): You go to Starbucks, order your grande triple white mocha, and the barista asks you if you’ve tried the new fall peppermint white mocha yet. They tell you that they usually order the white mocha, but they love the new drink so they're making a personal recommendation. You decide to go with the barista’s recommendation and try the new mocha; you receive your drink within two minutes (in a cup with your name misspelled) and you love it!
I don’t know about you, but when I order a coffee I pretty much always expect to receive the drink I ordered, and that’s about it. When anything less than this occurs, I’m not happy. However, when anything above and beyond my expectations occurs – and I feel like whomever I interacted with really tried to connect with me – I’m delighted!
Customer Delight is about creating an individual experience for every customer to enhance their relationship with your brand. It’s about creating a human interaction: Whether making a drink for someone, checking in on a current customer account, or relating to your customers as you would to your friends.
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