As a telemarketer, how can you handle different attitudes of your customers?

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Posted by:
Sayed Thangal
05-September-2017

To be an effective telemarketer you should be a good listener and know how to filter the words your going to say to your customer.

Telemarketing Customer Satisfaction Customer Service Customer Focus Business Development

Question added by Mary Vicheil Sacmar , Sales & Pricing Coordinator , FedEx Express
Date Posted: 2016/01/25

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3 Answers

by Anjum Khan , Admissions Officer , CURTIN UNIVERSITY

Always be polite and engage them into a conversation related to their issues and be a active listener

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by Ahsan Cheema , ADMIN OFFICER , HUSSAIN RATHORE & CO. CHARTERED ACCOUNTANTS

I talk with customers politely listening their complains/suggestion carefully and promised to resolves their issues timely and according to their well wishes.

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by Deleted user

Actively listen to the customer and empathize to be able to pick up problematic areas.
Emotional intelligence in as far as the different feelings are concern based on tones of voices.
Solve the problem the customer is facing and offer alternatives if possible taking into consideration their attitudes.
Have the highest level of tolerance for that will help a telemarketer to endure the difficult parts.

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