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By affording him protection and indemnity as follows :-
firstly , protection would be before the loss occurrence , hence the insured will not be worry about the medical expenditure when he encounter any kind of disease , therefore the insurance protection brought peace of mind to the beneficiary , hence satisfaction.
Secondly indemnity , is to promptly indemnify the insured and afford him the necessary services whenever needed during the course of the insurance contract . So , the insured will be satisfied .
Thanking you , with my best wises ,
and Happy New Year.
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I'm giving an answer as a customer
I think one of the best way is to facilitate, reduce the delay of payment and/or inform on the process of payment
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