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We have to convince them and make them trust our words. but if he insist on his view , I go with him till he understand the true .
Yes, Customer is always right because a customer is not dependent on us, we are dependent upon him. A customer is never an interruption of our work; he is the purpose of it. A customer does us a favor when he comes here -- we are not doing him a favor by serving him. A customer is part of our business not an outsider. So its sum up that we have to hear and satisfied the customer even he is wrong.
YES WE HAVE TO SATISFY OUR CUSTOMER EVEN WHEN THEY ARE WRONG , BY PROVIDING THEM CORRECT SOLUTIONS AND MAKE THEM REALISE WHERE THEY HAVE COMMITED MISTAKES.
Customer satisfaction - The word itself proves that it is a service affair towards customer, .all you need to take care is ....Whether ..is he satisfied and happy the way you have handled him he is wrong / right.
YES. THIS IS BECAUSE THEY ARE THE REASON WHY WE OPEN BUSSINESSES,ALTHOUGH THEY MAY BE WRONG BUT BECAUSE WE WANT TO EXPAND OUR BUSINESS,WE HAV TO CONVINCE THEM IN ORDER FOR THEM TO SEE WHERE THEY HAVE GET WRONG SO THAT THEY SHOULD NOT BLAME US FOR NOT LETING THEN KNOW.
We need to try and understand the needs of the customer. Not necessarily we need to satisfy the needs but could help providing alternatives which are inline with our organisations ethics.
A customer who genuinely seeks our expertise and advise shall always like when we correct them. They understand that we are against them for their good.
unfortunately!!!!!!!
client always right
But ......
you have to find a way to get into his mind and turned him to your pointview
Customer satisfaction is immensely important. However one must not be willing to compromise on the values and ethics of the enterprise one is representing in front of the customer. There can be challenging situations where a customer can ask a company's representative to do something that challenges the underlying principles and code of ethics for an organization. While it is important that the customer be heard and supported with utmost fervour and servitude, it is also critical to ensure that customer satisfaction doesn't compromise on inherent values of the company.
it means that abusive people get better treatment and conditions than nice people. That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep them coming back.
“The customer is always right” is typically used by businesses to convince customers that they will get good service at the Company and convince employees to give customers good service. Though this saying, maybe in some other points, are not always right.
However, if you want to convince your customers to change their mind if they are wrong, they need to trust you.
1. Spend enough time to talk with your customers and make sure that they would realize that you understand what they really want.
2. Explain in your own words how you see the goal of your Company, what the benefit will be if it is achieved, how we will know it is achieved, etc. Understand the goal and make sure the customers see that.
3. You don’t have to convince the customers that they are wrong. You just have to convince them you are right. Take what’s good in their requirements and build on that.
If they trust you, they will let you do it your way.
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