The guest complaining about anything from the moment of his arrival. Even he is not willing to listen explanation why the system of meals like that.?

How to understand that target of the guest is not getting something extra charged for free?

Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/07/20

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by Gideon Teibowei , CCTV Monitor staff , Sterling Bank Plc

It's by been patient and calm and diplomatic with the guess and make him/her happy.

Should system development has to have a time frame to serve or has to be open ended until we shall detect the system's failure?
Top Answer: <p>System development has to be an open ended after knowing its failure and untill the problem is s ... See More

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What can you do if you have booked a room for a guest in hotel,made payment and got a voucher and when the guest arrived the hotel, he sold his room and we don't have free capacity for guest ?
Top Answer: Follow hotel's protocol, with Moevenpick you have to book the guest in a nearest hotel with the same cate ... See More

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How to satisfy the guest? How to solve any guest complain?
Top Answer: <p>Kill them with kindness. Go a little above and beyond if you have to. Remember, they are only th ... See More

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How to handle the Guest Complain.?
Top Answer: Hai sir.., My view on your question menrtioned below. Follow tha rule of "LAST" L= Listen the guest ... See More

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