What are good ways to build rapport with customers?

I believe experts have already said enough about this issue. I do agree with them and can highlight the following:

- Listen... Listen.... Listen

- Show respect and involvement and let them know that you care

- Build a trustful relationship

 

Dear Amal,

 

Here are5 tips and ways on how to build customer rapport:

 

1- Allow them to ‘get it all out’.

2- Make their problem your problem.

3- Share their priorities

4- Listen and be Respectful.

5- Don’t leave them waiting.

 

Regards,

 

Hany Sewilam AbdelHamid

Head of Business Development | Sales & Marketing

Entrepreneurship Coach & Consultant

Digital & Social Marketing Certified Expert

 

The good ways to build rapport with customers.

 

1-Regular meeting with customer.Customer always appreciate sales guys who are in regular touch with them.

2-understand the need of the customer.

3-give your customer what he wants not what you want him to buy.

4-whether sales is done or not he should respect the effort in your selling.

5-always provide right and timely information, false and misleading information can harm your rapport with your customers.

 

All the best.

The principles behind good customer service:

 

1-Provide Multiple Lines of Communication

2-Respond Quickly and Thoroughly

3-Walk a Mile In Your Customer's Shoes

4-Ask for Feedback

5-Focus on the Relationship, Not the Sale.

6-Loyalty scheme.

7-customer approach

8-Reward loyal customers.

                                                         Ext...       Thank you.

 

1. Be genuine. Before the first day of school, first jobs, camp, and any family get-together, Dad always said, “Just be yourself and everything will be fine.” This lesson applies to generating rapport with prospects and customers.
2. Be genuine. Be yourself. Don’t try to be anything you are not, create a new persona, or adopt a “sales-like” tone. Relax, smile, and go in with a positive attitude. Good things will follow. As Oscar Wilde said, "Be yourself; everyone else is already taken."
3. Be warm and friendly. Chilly people get chilly reactions from other people. Approach rapport building with the intent to be warm and friendly. Smile, give a firm handshake, make eye contact, and engage.
4. Show interest. No surprise to anyone, people are self-focused. This is quite helpful to those of us in selling because we need to learn about our prospects before we can provide the best solutions. People want to feel like they have an opening to share what they’re thinking, including their desires, fears, and problems. The more genuinely interested you appear the more relaxed and willing to share they’re likely to be.
5. Don’t seem too needy. Most of us know someone who wanted to be liked, so he “tried hard,” but it didn’t work. In trying to be liked, he appeared needy and conspicuous. You cannot force rapport. Show interest, but don’t act subservient, overly friendly, or too pushy or you will only turn the other person off. Don’t come on like gangbusters.
6. Give genuine compliments. Sycophants get nowhere, but genuine compliments are endearing. If you like the office, someone’s web site, or are impressed with their book, say so. If your prospect had a recent accomplishment, relay your authentic congratulations. This can go a long way towards building rapport and they’ll appreciate it.

7. Calibrate the rapport to “just right.” New salespeople are often overly sensitive to the time of a potential buyer. They often think, “I have an hour for this meeting and she’s a CEO of a mid-size company. I need to use the whole time to get my points across. No time for chitchat.” So he dives right in with no ice breaking conversation and it doesn’t go well.

   Others can spend too much time chatting, and the prospect might get antsy to get down to business. Do your best to read the other person and find the right amount of rapport-focused conversation.

8. Read the culture. Always be yourself but, at the same time, you can adjust your approach to the other person and company. Don’t change who you are to fit the culture, but be aware of how the culture works and how it best responds.

   For example, if they’re a suit and tie joint, showing up with your Grateful Dead ’95 tour tie-dyed shirt won’t fly so well. (Unless you're meeting with me, then I’d be impressed.) And if there’s a jeans and sneakers place with a 'Never Lose Your Whimsy!' sign on the wall

The Good ways to built the rapport with the customer as follows,

1. Sincere complement's to be given

2. Pay attention

3. Humor

4. Try an occasional bit of disarming honesty

5. Perceptive questions to be discussed

 

Give them good product which should be competitive and then give them proper service and I think second one is most important in today's market.

Customers interactions and learn what their needs in order to provide and better service.

provide him your best services

special discount 

maintain your quality of your product

listen him very care fully and solve his problem 

Listening to the customer and having a positive attitude is the main key,among other issues.

 

Try and match your customers style of display and listen by not interfering.

 

Create trust,it builds stronger communication between you and the customer.

 

Pay attention and at times show by nodding that you understand the customer.

 

1. be adaptable2. let them feel free to ask3.be loyal4.see it from the costumer prespective5. remember the value of an appology6.you don't have to have things in common7.don't rush8.smile9.be kind a good listener and a respectful person10.keep focused11.not all costomers want to chat12.be flexible