How to handle difficult customer service questions?

• Stay calm
• Analyze the situation
• Be sensitive to the customers needs
• Provide appropriate & to-the-point information
• Guide them through it
• Maintain polite voice tone
• Sound confident
•  Be Firm

First and foremost, we should have a complete and deep knowledge about our product in such a way that we will be able to face any type of question regarding our product. If by any chance we are unable to answer a particular question from the client, the appropriate thing to do will be to boldly and confidently tell the client that you don't know about what he/she is asking, and that you will get back to them as soon as you have a solution to their query. 

First, you must adopt all the policies and strategies of any company to understand and predict the desires and needs of the client and the hopes and dreams as well as their concerns. One of the duties of each company to make sure it is on the level at which the customer expect it to be and it is able to provide its services to the satisfaction of all the different desires.

Also, should any company be sure of readiness in the face of all the things that have impeded the provision of services for the best face. It should be every company has a list of answers to all the questions that may be common Taktraly Pal client should be given to all employees who have direct contact with the client. These answers should be smart and to each employee to be familiar with them fully until it is ready to deal with any situation and answer any questions in the event of an unexpected appearance.

Second, the employee must be honest and sincere in his dealings with the client and he should not pretend to be fully aware of all the answers and solutions to all the questions that come to the minds of the customer and all the problems encountered if it is not owned by the asset. Also, the employee must be careful about his commitment in the performance of their duty to the client to provide complete solutions to its needs as well as his commitment to winning customer loyalty and satisfaction. Can lack of honesty and diligence towards the customer and its needs that protrudes through the tone of voice of the employee and his actions as in the initiatives undertaken by the employee to contact the customer and the nature of the solutions provided by him.

Listen to the customer

Understand the actual problem of customer

Acknowledge the same

Provide ultimate solution for the problem

At some point, all of us have had to handle a difficult customer service question. Whether you have worked in retail, or as an auto mechanic, lawyer, or doctor, you inevitably had to deal with unhappy people who had paid for your services. But dealing with disgruntled customers does not have to ruin your day. If you take time to listen carefully and respond appropriately, you can turn an unhappy experience into a long-term customer relationship.

Always listen carefully to the question,more specifically,know the problem,,understand the situation and of course you need to acknowledge the concern,,furthermore,,give solutions or definite answers if in case it did not work out give options.

BE CONFIDENT. Never let the customer know you're uncertain.

ASK FOR TIME IF NEEDED. Providing an accurate answer is better than a fast, made up or unsure answer.

RESOLVE. Make sure that all questions are answered.

PROVIDE ASSURANCE. Make your customer feel that you have everything in control.

THANK THE CUSTOMER.  Make them feel valued.

Armed your self with the product  knowledge. 

Listened intently to what the customer saying. 

Have empathy  to be able to understand the

customer wants & needs.

Listen carefully to them and be calm

Show empathy with their concern

Take the responsibility to resolve their concern and offer a solution if possible

Thanked the customer for raising their concern with you and take an immediate action to resolve it.

first consideration of customer

 what he/she demand

deep knowledge of product 

the language he/she speak must know

giving direction in soft tones 

Should have attentiveness to the complain.Then look for the appropriate problem solution with alot of politeness.If still hard for both of us then i can call upon customer service manager for help.