What are the basic OSS/BSS/VAS training modules imparted to customer support executives?

Question added by KASHIF ZEESHAN , Corporate Trainer , ORION EDUTECH PVT LTD
Date Posted: 2013/07/27

Upvote (0) Views (13) Followers (0) Answers (2) Report Question

Hi KAshif,

I Think you need to be more specific in what you mean by these acronyms.

Cheers

by KASHIF ZEESHAN , Corporate Trainer , ORION EDUTECH PVT LTD

OSS-Operations Support Systems

BSS- Base Station Support Systems

VAS- Value Added Services

These Acronyms are basically related to Telecom Training & Management Domain.

I have a vast experience in BPO industry as a customer support executive and as a Senior Quality analyst. How can i get into the same field?
Top Answer: First of all we need to look for the same line of business in which we were doing our job from the beginn ... See More

Answers (1)
Does Bayt.com really care about their Customers?
Top Answer: Thanks Of course, yes they are doing. Bayt customers from users, beneficiaries treated well by - open ... See More

Answers (8)
What do you think of these six predictions about customer service? See attached:
Top Answer: See article: 6 Predictions for the Future of Customer Service Technology ... See More

Answers (1)
Do you remember your first happy customer that boosted your confidence?
Top Answer: Yes of course, I had a tough customer on my first day!!! He was not satisfied with the previous experien ... See More

Answers (3)

Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.