A client or customer collapses at the work place , what are the first steps to be taken should this occur?

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Posted by:
yasser hamin
19-April-2015

Customer Interaction Management Customer Research

Question added by Deleted user
Date Posted: 2014/07/15

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3 Answers

DEBARGHO BHATTACHARJEE

by DEBARGHO BHATTACHARJEE , Process Developer , Genpact

1. Provide first-aid

2. Check with fellow accompanying Client/Customer for any medical requirements/attention needed by the subject person

3. Inform relevant authorities and arrange for further medical care

4. Ensure that business responsibilities are passed on (as per BCP {Business Continuity Plan}) so that BAU (business as usual) remains unimpacted

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by Deleted user

Search for a solution to the problem Understand customer needs

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mariam almarzoqi

by mariam almarzoqi , Administrative Assistant , SCMAF

Calm him down and listen to him and to the NotesBody language to communicate honestly and transparently

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