أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Based on my experience, I find it best to always get really engaged to the customer's issue like you're the one experiencing the situation. Listen to the customer carefully and respond accordingly. Make sure to know if you need to be in a enthusiastic tone or empathetic. If you need to follow a script, I suggest make it sound as unscripted as possible or use free-flow if allowed. If you can compensate, it helps for complex issues too. Ask if there's anything else you can do then thank the customer for patronizing the brand.
If you are seeking the best customer service practices ever, first you should have a well structured voice of customer analysis with a verbatim analysis for all business aspects.
If you are seeking a well structured approach for your customer service, i highly recommend applying the COPC standards.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟