What to do if a customer finds a defect in the product offered by your company or organization?

Thank you for the invitation

Replacement of a commodity

  Returns the item to me and return the money to them

And give them Aatmarati

Compensation or replacement of the product provided that it was originally with fault but if the customer through handling or using it, it gets faulty & submits their complaint, you can decide to both share the burden of loss proportionately. Thanx for the invitation