What you will do:-
Description of Accountability:
Customer Experience / Sales
Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.
Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager, and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.
Drive Sales & Profitability
Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.
Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion
Creates and executes strategies to maximize store sales and control expenses.
Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
Executes and complies with all company policies and store procedures
Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity; company policies regarding store operations are adhered to; facilities provide to visitors are in place; high risk areas identified and requisite measures taken to reduce shrinkage; cost saving measures are regularly investigated to control wasteful expenditure and minimize operating costs; with the objective of meeting desired retailing standards at cost effective levels.
Team Management :
Maintain motivated store team, use positive reinforcement to encourage continued improvement - Ensure consistent Staff Performance & development by coaching, counselling, disciplining; planning, monitoring, and appraising performance results - Oversee & Monitor all Cashiering activities (daily cash/ credit reconciliations/ bank deposits/ down payments and sales orders) - Responsible for role delivery and development of Second Incharge. Manage team Annual leave plans keeping in mind business needs and seasonal & promotional peak periods. Ensure retail back office co-ordinator is informed & upadted on all leaves & comp offs etc for proper records.
Self-Development :
Maintain professional and technical knowledge by attending product training workshops and training programs
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.
Required Skills to be successful:-
What equips you for the role:
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
Laissez nos experts vous donner un CV remarquable.
