Discussions Populaires Dans la Communauté Conception de centre de contact

How to calculate productivity of people and efficiency of their productivity in contact center on all employees and management levels?‎

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La répondre a été ajoutée par  Mohammad Tohamy Hussein Hussein, Chief Executive Officer & ERP Architect, Egyptian Software Group
Depuis 10 années

Conceptually, productivy is mesured by the number of units produced in a unit of time and effeciency is mesured by comparing productivity figures to the standard ones for ... Voir Plus

 

La répondre a été ajoutée par  Majid Alotabey, Vice President for Operations, Ink Products Company Ltd.
Depuis 10 années

Theoritcally productivy is mesured by how many units are produced in a certain time.