Shifting from sap tool to could server.Is it a good idea?

i can't add on Atif Najam's Answer, actually his answer is perfect.

I think the SAP tool you are refering to is being used to manage the customer relationship management which would be a software module provided by SAP.  On the other hand Cloud is used to manage the services, in your case, you can have your private cloud to host your SAP Tool or have it hosted on a Public Cloud or use an hybrid approach. 

 

Cloud itself will not provide you the functionality of customer relationship management but can be a service itself to the customer ( internet or external).  

 

As far as the360 degree customer view is concerned, it is data about the customer that has been collected and analysed to provide all the information required to better understand its customer and his needs (likes/disliked, behaviour, feedback, touch point used, preferred touch points and so on). 

yes offcourse. It will be meaningfull for consern business as well as we can improve business and achievements.

Yes, I agree as to build strong relationships with clients and maintain longer time

off course yes , some time clients need special attention and we realise them how important they .

Yes, I agree, simply because building good relationships with your clients will give your business positive figure.

Yes. It can save time on reports

yes we can improve our sales through these actiities

yes, as it creates bond between the company and its customers. Also it opens new channels for new customers by referrals and keep your brand in their minds

yes, Gifts create loveable relationship between you and your coustomer

Yes, Its in corporate ethics