What steps do you usually take when a guest is not willing to pay for the room or restaurant bill?

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Yuliya Lukoshyna
12-March-2016

Restaurants Management Hotels Front Office Guest Satisfaction Guest Service

Question ajoutée par Gigi Pirtskhalava , Guest Service Manager , Radisson Blu Resort Sharjah
Date de publication: 2017/09/17

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par Imad Laine , Sales Executive , Axiom Telecom

First of all i ask the guest in a nice way why he refused to pay the bill and try to figure it out with him, if does not work and keep insisting for the same that time i have to inform my supervisor.

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What steps do you usually take when a guest is not willing to pay for the room or restaurant bill?

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