What are the concept of quality circles and its benefits/?

It will help to learn new skills and also brings out the hidden potential of employees.

increses productivity by involving employees in every process

Quality Circles are group of employees, between 5-12, who meet regularly to brainstorm in order to improve the business process. It's essence is to find a common ground for quality improvement by harmonising individuals opinions. With quality cirle, every opinion counts and it serves as a bridge between the management and employees to unlock hidden potentials in order for improved quality, productivity and profitability. Its benefits include:

(i) Greater confidence on the part of the employees

(ii) Employees feel a sense of ownership of the business, hence more commitment.

(iii) It brings better co-ordination of employees

(iv) It encourages team work

(v) It serves as bridge between management and employees

(vi) It helps sharpen focus

(vii) In return, it makes improved quality, productivity and profitability

based on “respect for the human individual” as against the traditional assumption based on suspicion and mistrust between management and its em­ployees. Quality circles built mutual trust and create greater understanding between the manage­ment and the workers. Cooperation and not confrontation is the key element in its operation. Quality Circles aims at building people, developing them, arousing genuine interest and dedication to their work to improve quality, productivity, cost reduction.

Objectives of Quality Circles:

(i) To improve quality, productivity, safety and cost reduction.

(ii) To give chance to the employees to use their wisdom and creativity.

(iii) To encourage team spirit, cohesive culture among different levels and sections of the employees.

(iv) To promote self and mutual development including leadership quality,

(v) To fulfill the self-esteem and motivational needs of employees.

To improve the quality of work-life of employees.