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What is the difference between gold plating in project management and meeting or exceeding customer requirements in quality management ?

I think Mr Druker said : setting objectives, organizing, motivating and communicating, establishing measurements of performance and developing people.

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Question ajoutée par Islam Abdellatief , Water Project Engineer , Critical Engineering Company CEC
Date de publication: 2016/10/11
Mohammed Al Talaa
par Mohammed Al Talaa , Project Manager, Transition Management / Planning & Governance , Etisalat

Gold plating is an additions to the original scope of project , this scope was agreed and signed off by all stake holders.

Those Changes/additions may affect the ( Time-Cost-Quality ), while it was not requested by customer.

 

While Meeting/Exceeding Customer requirements is doing the project activities perfectly without affecting the (  Time-Cost-Quality ) and without changing the scope of the project.

In this case The final product will meet and may exceed the customer requirements.

Montaser Memar
par Montaser Memar , Manager , Maisco.

Gold plating = add extra work “ not accepted in project management “

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