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To manage conflict effectively you must be a skilled communicator. That includes creating an open communication environment in your unit by encouraging employees to talk about work issues. Listening to employee concerns will foster an open environment. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem. To learn more about communication skills.
Whether you have two employees who are fighting for the desk next to the window or one employee who wants the heat on and another who doesn't, your immediate response to conflict situations is essential. Here are some tips you can use when faced with employees who can't resolve their own conflicts.
conduct secret inquiry and find out the facts of the case
have a one to one meeting with the concern employees and ask them substantiate their facts with any material if they can provide.
then conduct high level domestic enquiry and let them know who are at fault and ask them mend themselves and not to repeat such wrong things.
My 2 cents Thanks.
conduct secret domestic inquiry and find out the facts of the case
we must know that it nya no difference between employees but there are from each one the ability, so to correct these abnormalities, need to know the capacity of each and raise a legal way and significante which creates the employer to set up their own abilities and in their respective fields and also this method is based on the moral side as the manager know how to manage employees with attention barn. in this way the odds will be divided precisely
Talk it out. Transparency is the key.
Listen to both of them; identify their positive points and indulge them into some kind of team bonding activity.
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