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What is meant by customer centricity?

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Question ajoutée par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
Date de publication: 2016/06/19
ghazi Almahadeen
par ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thank you for the invitation and thanks to new information from your answer

vikrant SINGH
par vikrant SINGH , Sr.brand manager , Luxehues.com

Customer Loyalty: In Layman language, if any paying consumer/customer makes the frequent purchase of your product or service, he became the loyal customer of your company.

 

 

mohammed negm
par mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

Thanks for the invitation, I  agree with all answers

Emmanuel Wamweta
par Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

It is a process where the organisation, business or company deliberately puts the customers at the centre of the strategy.

Thanx for the invitation

Heavenly J John
par Heavenly J John , Head of the Dealership Operation , Automobile Company

Customer is the centre of attraction

Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Creating a positive consumer experience at the point of sale and post-sale. A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. Customer centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. The philosophies and operations of customer-centric businesses revolve around their most valuable customers and making sure they're happy.

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