Choose the things you can do to aide in helping with a difficult interaction or situation (You can Choose Multi Options)?

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

A. Take a deep breath.

B. Interrupt the customer so you can take control of the call.

C. Listen to what is being said and take notes.

D. Apologize if necessary to the customer.

E. Never give excuses.

Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/05/04

Apprécier (0) Vues (2) Suiveurs (3) Réponses (2) Report Question

par Mohammed Abuesila , Sales associate , Landmark group (Home Centre)

listen to what is being said and take note

never give excuses

par Alaa eddine Adlouni , Customer Service , Technobyte

A. Take a deep breath.

C. Listen to what is being said and take notes.

D. Apologize if necessary to the customer.

Apprécier (0)

Q.How will most upset customers react if you offer a sincere apology?
Top Answer: It depends on the reason behind their upset. Some are expecting some kind of compensation, a sincere apol ... Voir Plus

Réponses (4)
The degree to which a good or service meets the demands and requirements of customers is called:
Top Answer: Correct Answer: quality <<<<<<< ... Voir Plus

Réponses (13)
How does a rep take ownership of the call from an irate customer?
Top Answer: <p>The key is to first calm the customer down, until you do this they are less likely to listen to ... Voir Plus

Réponses (1)
When dealing with an Aggressive Customer, which of the following choices will Help?
Top Answer: D. All of the above.while dealing with an aggressive or angry customers u should not take it personally,n ... Voir Plus

Réponses (1)

Avez-vous besoin d'aide pour créer un CV ayant les mots-clés recherchés par les employeurs?