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Why is Great Costumer Service Important? Choose only one.

A. Make The customer happy.

B. You experience less grief from the costumer.

C. Stress levels are down.

D. All of the Above

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Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/05/04
Ghada Eweda
par Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.

I choose A. Make The customer happy.

Because  happiness based on customers satisfaction that means the company provide great customer service.

Nadjib RABAHI
par Nadjib RABAHI , Freelancer , My own account

I think it is :

C : Stress levels are down

Farhan ullah
par Farhan ullah , Dirham Cashier , Al Ansari Exchange

When costumer happy then you can see smile on her/his face which is a good solution of any problem regarding costumer.

ACHMAD SURJANI
par ACHMAD SURJANI , General Manager Operations , Sinar Jaya Group Ltd

Make customer service a competitive advantage Customer service is every interaction with a customer. Customer service started out as help offered at a desk at the back of a department store, and evolved with the invention of the telephone. In today’s hyperconnected world, customer service is more than just the helpdesk agent that answers your questions when you call an 800 number for help. It’s grown to encompass every interaction that a customer has with a brand. It includes phone, email, chat, web forms, and social communications, as well as self-service support sites. And it happens before, during, and after a sale. Awesome support is critical for small businesses. In a world where small businesses need to do more than just sell products—they also want to build relationships—customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with your products. It starts with a smile and a friendly word, and finishes with sharing your expertise—even when it has nothing at all to do with your products. And for small businesses, customer service can be your secret weapon. Multi-channel support is tablestakes today. In recent years we’ve seen explosive growth in social networks. More than 3⁄4 of online users interact on social networking sites. Their friends are there and they expect their favorite brands to be too. As a result, services like Twitter, Facebook, and Google+ have become popular support channels. Not only do customers ask for help on social channels but they also share their opinions with friends and family on social channels. It’s critical that today’s small businesses offer multi-channel customer support across email, phone AND social networks, so they can offer help, solicit customer feedback, and participate in conversations about their brand. Self-service support is an essential part of support. Today’s customers like to find their own answers, at their own speed. More than 90% will check a website for answers before emailing for help, so your website can make a huge difference in how you are perceived. Self-service could be existing information or information provided by fellow customers. Some of the most common types of self-service are FAQs and searchable knowledge bases, but user communities are also a cost-effective way to offer help while building relationships with customers. This is a must-have in today’s world.

Rami Assaf
par Rami Assaf , Plant Manager , Al Manaseer group

Thanks for invitation

I am with D

Mohamed  Elattar
par Mohamed Elattar , Money Changer , Trust Exchange

I think it's A make the customer happy

Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks for your invitation, I will choose option D

مها شرف
par مها شرف , معلمة لغة عربية , وزارة التربية السورية

I think it is. ...C.....thanks for the invitation. ..

Asad khan
par Asad khan , Product specialist , shaigan pharmaceutical

Option A obviously if someone is happy he or she is satisfied.

Heavenly J John
par Heavenly J John , Head of the Dealership Operation , Automobile Company

None of these.

The customer has purchased your product. It is first of all obligatory to provide service too, if you want to retain the customer. By providing great customer service, you will get a chance to retain him/her for life by making him/her to repurchase that will sustain your business in this competitve world.

In fact, gone are the days of Great Customer Service. Currently we are driven by the customers who expect us to give Great Customer Experience by keeping him/her engaged pleasantly during the time when the customer needs you after the purchase for what soever reasons.

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

i'm choose twice option " A & C "                   .

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