How to follow up with a guest satisfaction in hospitality?

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Posted by:
Yuliya Lukoshyna
13-August-2015

Hotels Front Office Guest Satisfaction Guest Service Hospitality

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2016/03/15

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par Luvisdura Duminda Dilruk De Silva , In charge , Hotel: Shangri-L

Noticing and acknowledging the guest as individuals
Paying special attention to the guest needs
showing our appreciation for the guest

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par Tamer Yassin , Operation Manager , Ayla Hotels And Resorts

By getting guest feedback, courtesy calls, sending emails , reply to guest comments in Booking.com and Trip adviser.

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par umair raza , Assistant Manager , Burger King

Follow LASTUPDATES WITH THE CRITICAL of the following organization... serve your best

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par Nomusa Siwela , Procurement Manager , Lionshare Holdings

You want feedback from your guests on your service and to get ideas to improve your product or service. Use email marketing where they post all their comments. It is important to respond to all feedback and to look at each comment holistically and not take it personally.

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