What Are the Advantages & Disadvantages for Every Company Becoming a Customer-Focused Business?

advantages of customer-focused business are,

1. helps the business to build a loyal customer based. customer are more willing to purchase from the business.

2 increase referrals,referrals are advantageous to the business as they cut down on advertising expense.

3 cumbersome focused business helps to create automatically associate ,it with knowledgeable and friendly sales professionally and business dedicated to ensuring customers'need are met .

4. attract new customers which create low cost referral traffic

disavantages of customer focused business are

1. lack of innovation 

2 ever changing customers' needs 

3.may become self servicing