What is the most important/relevant KPI when evaluating Contractors' quality performance?

1. Compliance to the requirements as defined by client.

2. On time delivery.

Hi,

I would look closely at the following:

a.liquidity, although it is rather difficult for contractors at times to forecast cash flow. This can be rather awkward to “assess” if the contractor is “in-house” i.e. Local Authorities BMDs. When looking at the financial kpis, important to note the utilised percentage of their contingency.

b.customers / clients satisfaction

c. Schedule variance indicator including average time it took them to close out / rectify defects.

d. Work-in-process reporting including committed costs and related variances.

e. outstanding or backlog indicator

 f. contractors score indicator.

g. quality / Safety indicators .

regards,

Tariq

Evaluation of contractor's quality performance will be based on his skill ,approch towards work and attitude.

1. Quality of Work Performed satisfying the agreed parameters of the SOW and PWS.

2. Proper selection and qualified/highly trained personnel.  

3. Timeliness (Contract Completion Dates are met or even earlier),

4. Contractor's Commitment to Excellent Service (Pre & Post Contract agreements: follow-up and follow-through).

First the suppliers /contractors differ in its prioterization according to the importance and criticality of the supplies / services they provide and the impact of this supplies on the quality and safety of my final product.

below some KPI for supplier evaluation:

1- the quality of service / supplied they provide

2- Delivering time and response

3- acceptance to be audited on site

4- the competitive price of the supplies/ service they provide

5- the number of defects in the supplies

6- the certificate they have

7- His customer list

8- His repitition in the market

9- The quality / safety managemnt system implemented at his site

Compliance to the regulatory requirements and Customer requirements, how these are taken care

most important KPIs for evaluating contractors quality performance

1. Less no of NCRs / quality observations during audits and quality survelience

I would consider the relevant KPI for any Contractor' Quality Performance;

1.Attention to details,

2.General Work safety Standards,

3. Promptness to Timeline/Schedules.

The quality of work, performance in terms of respecting timelines and boundaries of scope of work.

Standard of submitting an action plan and a comprehensive procedure guide for risk assessment, policies, procedures and management standards 

The KPI is calculated by dividing your total sales for a period by your average accounts receivable for that period. This number can serve as an alert that corrections need to be made in managing receivables, in order to bring payment collections within appropriate timeframes