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loyal customers are backbone of any Industry.If a shift occurs that could be the beginning of the end of the Company.Proctecting them is Vital. How do we do things?
Depends on the size of your business:
If I was the Directory of a freshly started company, then I would visit each & every Customer thanking them in a personalized way to ensure they are happy; however, when the company grows, it would be harder to do that for all Customers, so creativity comes in handy in mass campaigns.
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