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What is the best way to handle most annoyed customers ?

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Question ajoutée par Yasin Ahmed , Assistant Manager Customer Relations , Toyota Faisalabad Motors
Date de publication: 2015/04/21
Catherine Ngugi
par Catherine Ngugi , Administration Manager , Realmax Consult Ltd

Calm them down by listening to them,try to see things from their point of view and assure them that whatever happened was not meant to hurt them.An apology can work wonders.

miriam mbekeka
par miriam mbekeka , Cashier , Kuwait Food Company (Americana)

The best you can do is to first of all take the customer as the boss. Take a step of believing what the customer is complaining about.Listen attentively, apologize for the mistake then ensure you satisfy the customer and never forget to say thank you to the customer for bringing the complain to your attention. All of this followed would create an everlasting moment for the customer hence always coming back for your services.

Muhammad Adeel
par Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Annoy him too, by providing excellent customer service and solving the issues customer has faced.  

Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

Listen to the customer... keep calm and offer a solution to the problem

Subramanyam Srinivas Kottram
par Subramanyam Srinivas Kottram , Head-sales & Marketing , Topend Technolgies

First of all  if you are the cause for the annoyance,offer sinciere apologies,then try & COOL THEIR HEELS & ensure you make them happy at the earliest

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