Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

Guest of hotel after getting drunk in a hotel swimming pool area fall in sleep on the chaise-lounge of other guest. Which action should be taken?

Guest of hotel after getting drunk in a hotel swimming pool area fall in sleep on the chaise-lounge of other guest. Which action should be taken by guest service agent?

user-image
Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/04/06
Yuliya Lukoshyna
par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

The guest is king in case if doesn't disturb other guest. Drunk or not he should be informed that he is disturbing and by the best courtesy and most kind way delivered to his room (security and gro will escort in the best interest of the guest). If the situation will be repeated the agency should be informed and take action

Mehboob Ali Laghari
par Mehboob Ali Laghari , Social Mobilization Team Incharge , TRDP-European Union

Best service, safety and security is the speciality of hotels. If you leave the drunk sleeping in the lounge than hotel' s name n fame will be drowned if he loses anything important. You must must wake him/her up but you should inform the manager before waking him up.

P A Cariappa Appaiah
par P A Cariappa Appaiah , back office executive , Inspire Hond

By giving , " Show cause notice", to him directly.

i ll prefer the to swim first to rescue the client and take him to bed room for rest

Alyssa correia
par Alyssa correia , Customer service representative , Palmarinha holidays

firstly it wouldn't make sense talking to the drunk guest at that point of time. Rather what one could do is apologize to the other guest for the same And offer the guest another chaise lounge and also as a courtesy offer something complimetary to the guest taking your mangers consideration 

ZAHOOR AHMED
par ZAHOOR AHMED , Major , Pakistan Army

 

Guest of hotel after getting drunk in a hotel swimming pool area fall in sleep on the chaise-lounge of other guest. Which action should be taken?

ebue frankly
par ebue frankly , WAITER , HILTON HOTEL YOAUNDE CAMEROON

with my skill in swimming,i will help the guest out of the swimming pool

More Questions Like This

Avez-vous besoin d'aide pour créer un CV ayant les mots-clés recherchés par les employeurs?