Some time customer angry with stargic management policy then what??

f

handling angry customer : use pressure cooker technique( old saying goes this way "barking dogs hardly bites"')

First rule 'APOLOGISE''

Allow the customer to finish his talking

dont take it personnel he is angry because of the system not you

be ready with solution

make him part of the solution

commit what is possible

stand by your commitment

never forget to follow up