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Special Key to excellent customer service
1. We should listen their words, what they need exactly.
2. We are not supposed to interrupt while customer's briefing the scenario
3. We should be calm and patient
Knowledge self convedent and smile
EXCELLENT CUSTOMER SERVICE COMES OUT FROM " TREAT THE PEOPLE THE WAY YOU LIKE TO BE TREATED".
"the customer is always right" You always go the extra mile to keep a customer happy. If your question is related to aviation...there is the safety to be considered , nothing trumps the safety of an aircraft.
always keep on schedule/on time.
Ensure you are aware of the products you are selling so as to understand what the customer is looking for.
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