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How to evaluate customer satisfaction with respect to service base job?

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Question ajoutée par Hamid Mahmood , Branch Services Manager , Faysal Bank Limited
Date de publication: 2014/11/06
Faisal Jahangir
par Faisal Jahangir , Marketing Manager , Lyallpur Shopping Solutions, Lyallpur Modifyers

The first and formost measure of customer satisfaction is customers' feedback. Secondly, if the same customers request to avail the same service again, it means they are satisfied. Thirdly, customers referals to other potential customers (word of mouth communication) to use the same service they availed themselves is an indication that they are satisfied.

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