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Avoid using the word ‘wrong’ if you can. The client is likely doing the best they can with their limited resources or knowledge; by pointing out the flaws in their plan, you’re poking holes in their earnest efforts. So be nice about it and justify your criticisms by keeping the client’s interests in mind.
Whatever your argument, justify with the client’s own interests and goals.
YES ITS TRICKY JOB TO DO PATEL,,,,,,,,,, MY POINT IS TO REPHARSE HIS MISCONCEPTION IN A GENERALISED MATTER AND CLEARIFY THE POINT AS A THIRD PARTY,,,,,,, CLEAR HIM IN UNSAID WORDS======== GOOD DAY
by chooesing a good word when i explain to him and let him see all pic. From My Eyes & I must have ability to change my mind if me wrong and in the other way i mus aplogize and respect him ideas
Through the mission of customer service, never say to client "It is wrong". Instead direct him/her to the right solution through positive discussion rather than through agressive way.
Never argue, but use wise arguments based on facts
Stating the values of the message in terms of its limitations, unacceptability, losses or very low possibilities are good way to communicate rather than directly saying it's wrong.
This is to be dealt with a smile and coffee and in more friendly approach-without giving much weightage for his reactions (do this in a silent way). Also you can seek the help of a senior expert in your Establishment and direct the customer to get an expert opinion and recommendation for him.
You dont tell them they are wrong. You show them the negatives and positives of their intended decision and you show them the recommended approach and why it is recommended. When you recommend anything to the client, you always recommend something which weights heavy in positives for the business over and above the approach they want.
Put yourself in the clients situation and try to understand as to what makes them think in a wrong way, then help the client to think the right way, for the right answer. This will not only help you put your correct opinion but will also help the client understand the issue it better way.. :)
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