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How do you explain to clients that they are wrong?

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Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/09/02
HANNA SABA
by HANNA SABA , Team Leader (Administrative Support), including translation, editing, and writing , Deloitte

In my opinion, you never tell a client, "You're wrong." Instead, you courteously and tactfully lay the facts on the ground to the client. You should be politely assertive and never aggressive in convincing the client .Never go over the board with your approach no matter what. Let the client conclude that he was mistaken.

Muhammad Adeel
by Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Avoid using the word ‘wrong’ if you can. The client is likely doing the best they can with their limited resources or knowledge; by pointing out the flaws in their plan, you’re poking holes in their earnest efforts. So be nice about it and justify your criticisms by keeping the client’s interests in mind.

Whatever your argument, justify with the client’s own interests and goals.

zafar abbas minhas
by zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

YES ITS TRICKY JOB TO DO PATEL,,,,,,,,,, MY POINT IS TO REPHARSE HIS MISCONCEPTION IN A GENERALISED MATTER AND CLEARIFY THE POINT AS A THIRD PARTY,,,,,,, CLEAR HIM IN UNSAID WORDS======== GOOD DAY

Ahmed Mohamed Ayesh Sarkhi
by Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

by chooesing a good word when i explain to him and let him see all pic. From My Eyes & I must have ability to change my mind if me wrong and in the other way i mus aplogize and respect him ideas

Raafat Sallam
by Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

Through the mission of customer service, never say to client "It is wrong". Instead direct him/her to the right solution through positive discussion rather than through agressive way.

Irina Chepel
by Irina Chepel , Personal trainer , Freelancer

Never argue, but use wise arguments based on facts

IRPHAN GHANI
by IRPHAN GHANI , Senior Management , A

Stating the values of the message in terms of its limitations, unacceptability, losses or very low possibilities are good way to communicate rather than directly saying it's wrong.

georgei assi
by georgei assi , مدير حسابات , المجموعة السورية

Connect the correct information properly client feels he was wrong The ability to persuasion tactful manner and not show sclerosis or clinging opinion Notice that the customer point of view as possible to be correct and also Nguenah that our point of view is correct and possible to be better N did not feel a client Pantqas of his thinking or his information or wounding him and embarrassed that the sinners and non-arrogant way to bug

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

This is to be dealt with a smile and coffee and in more friendly approach-without giving much weightage for his reactions (do this in a silent way). Also you can seek the help of a  senior expert  in your Establishment and direct the customer  to get an expert opinion and recommendation for him.

Mazher Khan
by Mazher Khan , Category Manager , Noon.com

You dont tell them they are wrong. You show them the negatives and positives of their intended decision and you show them the recommended approach and why it is recommended. When you recommend anything to the client, you always recommend something which weights heavy in positives for the business over and above the approach they want.

Rashmi Suvarna
by Rashmi Suvarna , Technical Support Engineer, Level , EMC Corporation

Put yourself in the clients situation and try to understand as to what makes them think in a wrong way, then help the client to think the right way, for the right answer. This will not only help you put your correct opinion but will also help the client understand the issue it better way.. :)

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