What is a misrouted call ?

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Posted by:
Heavenly J John
04-January-2017

If too many calls are misrouted does it lead to higher cost and bad customer experience? If I have called the TV dept of a consumer durable co and the call is misrouted to the tablet debt then to the laptop dept. My call is transferred many a times and when the call lands in the correct dept I could feel frustrated.

Customer Service Call Center

Question ajoutée par Subhranshu Ganguly , Quality Analyst. , WIPRO
Date de publication: 2014/08/28

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Armina Babqorri

par Armina Babqorri , Office Manager/Executive Assistant , MOBH Holding Group

Misrouted call is a call transferred in the wrong destination

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Sherry Ann Gulapa

par Sherry Ann Gulapa , Division Assistant , Sanofi aventis Philippines

Misrouted call is a wrong tranferred call by an operator.

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