Detractors give a survey rating of 0-6. They can negatively affect the brand through word of mouth negative publicity. Do u agree?

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How to avoid a dsat(0-6) detractor survey?
Posted by:
Subhranshu Ganguly
20-August-2014

Customer Service Customer Surveys Call Center

Question ajoutée par Subhranshu Ganguly , Quality Analyst. , WIPRO
Date de publication: 2014/08/20

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par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Yes, I agree.

Detractor0-6:

Are disappointed and at moderate to high risk of switching
Spread negative views encouraging potential customers to go elsewhere

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