Who should be responsible for the SLA?

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Safaa
08-January-2019

SLA's are set to define the commitments of both parties, mainly the company who will provide the service. Sales were responsible for the deal that lead to the SLA. Other departments (production, services, technical,.) are involved in the implementation of the SLA. But who should take the overall responsibility of the SLA?

Key Account Management Account Management Sales Management Sales Management

Question ajoutée par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date de publication: 2014/08/11

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par Mufeed Farhan , HR Applications Manager , SBM

Any parties agreed to take a responsibility and to provide a service as per SLA items . There is no meaning of overall responsibility about SLA .Because SLA at least should have to parties (Customer & Services Provider ) both of them agreed on a list of item either service or payment .

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