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The formula Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100
Cisco is best in terms of stable system, features, and infrastructure.
Call Center Service Level is actually total number of calls answered within specified threshold time divided by the total number of calls answered and abandoned. Good AHT ... See More
Best way to calculated the call center service level is time for which a call was on hold, Number of calls answered to call drop ratio.
collect data based on the number of calls that had a service level event within your predefined time period: The call is answered. The call is abandoned
avaya is best technical than cisco
definitely cisco, having great support, stable and efficient