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Which of these company technically are the best in call center and voip (Ip telephone? Avaya or Cisco?

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Question added by walid khalid
Date Posted: 2016/12/04

Cisco is best in terms of stable system, features, and infrastructure.

Faheem Kannattil
by Faheem Kannattil , L2 Network Engineer , IBM India Private Limited

definitely cisco, having great support, stable and efficient

احمد العقاد
by احمد العقاد , IT Engineer , PSC

they are same as a quality  but Cisco is more advanced in Conference meetings 

muthaiab mohammed
by muthaiab mohammed , IT Analyst , tata consultancy services

Cisco is good. but when compared to pricing avaya has the lesser prices witalmost sam efeature which cisco give.

Sameh Sergius
by Sameh Sergius , Computer Networks And Telecom Support , Ciss egypt

Avaya For call center and voip

Ahmed Nasr
by Ahmed Nasr , ITand VoIP engineer , FX stations

Both Avaya and cisco but when talk about prices there alot of companies that cheaper and do the same

 

Hummad Ali Abbasi
by Hummad Ali Abbasi , Senior Solution Architect | Technical Consultant | Presales | Avaya, Cisco , Metco

I think Avaya is best.

 

Avaya’s UC & CC solutions are widely regarded as the easiest plug-and-play small business UC solution available. The systems are designed to allow for rapid changes and alterations, and users may use aftermarket (non Avaya) handsets with their UC solution. Additionally, Avaya solutions are known for needing little supervision or day to day maintenance from an IT staff, making them ideal for small businesses or those without a large network infrastructure. Avaya is also known as one of the most cost effective UC providers on the market.

  • Feature rich service packages
  • Many IP handsets for remote locations
  • Simple conference bridging and other functions
  • Significantly less expensive than competitors

Suhaib P
by Suhaib P , IT Engineer , The Best Technical Systems

Choosing between an Avaya or Cisco UC solution is largely dependent on the needs and capabilities of your small business. Some businesses opt to combine the two and run an Avaya VoIP solution on a Cisco network, allowing for the best of both solutions while eliminating the drawbacks of each. Ultimately, your business will need to decide on the most important factors to consider. Both companies are widely regarded as among the top UC and networking providers available, and with either choice, your business is assured a lasting UC solution.

Mirza Hussain Baig
by Mirza Hussain Baig , SOC Analyst , Saudi Emircom Company

Cisco is best for Cisco-only telephone environment. If you have to implement IP telephony with pre-existing Avaya/Nortal analog/digital telephones, Avaya stands out by operating seamlessly in mixed environment.

Avaya Elite call center which is now virtualized and user friendly for Agents and gives multiple functions on one application which is more stable and adjacent application like CMS for reporting.

Elston  Diniz
by Elston Diniz , Senior Technical Engineer , Al Mahara Solutions

It is based on individual requirement and Budget, both have their pros' and con's

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