What do you do if the customer delays the signature on the design document but agrees on it Verbally?

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Posted by:
ladjel elmeddah EL MEDDAH
10-April-2020

Please note that you may have already relocated your resources.1- Do you continue the project based on the verbal confirmation2- Do you stop the project , till he signs3- Do you ask him to send an initial approval by mail ( which may be useless)

Project Strategy Software Design Decision Management Project Management Management

Question added by Mohamed Hamdy Kamal Riad , Senior Solution Architect , IBM
Date Posted: 2014/03/19

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3 Answers

by Mutasem AL-Muhtaseb , Finance & Accounting Manager , SKM Air conditioning LLC

I would send my sales representative to have it in writing. Or I will send him official letter or email for follow up and then2 reminders including note of holding him the responsibility of delays in case

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by NASSRELDEEN IBRAHIM ELTAYP BASHEER , Senior Bussiness Solution Support Engineer , MTN Sudan

3- ask him to send an initial approval by email

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by Erika Southey , IT Project Manager , UCS TS

Request a Letter of Intent or approval in any written form from the client or top management.

Service Delivery Managers whose projects I manage - already know that I need to see a written 'go ahead' from an executive or a signed PDW or contract.

I still continue in the background with relevant preparation work.

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