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What is client perception?

It is important that client perceives the provider of service or goods as a dependable and reliable one . could you as a supplier or as an organization influence the clients perception about you? if so how ?

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Question added by Amrut Desai , former Managing Director & Country Manager India & SriLanka , Hohenstein India Pvt Ltd-fully owned by Hohenstein Institute GmbH Germany
Date Posted: 2014/03/18
hassan Raza Shah
by hassan Raza Shah , Workshop Supervisor of Machinery Plant Vehicles , Al-Muhadib Contracting And Co

I am an Experienced Market research associate and a Business Development executive. Who has knowledge on creating Industry wise client database of customer and competition. I am looking for a challenging industry to work with and help the company to Growth.

miriam mwangi
by miriam mwangi , CUSTOMER SERVICE EXECUTIVE , EMAAR MALLS GROUP

Its the expectations they have in their mind about a given good or service either good or bad its up to you as a worker to convince them and change their perception if they have a negative one, on the other hand you can make them love even more their expectation of the good or services being offered

Siraj Uddin Khan
by Siraj Uddin Khan , Administration & Transport Manager , Island Express Passengers Transportation

Yes in many ways, interms of service delivery, interms of Quality of the product/service, in terms of the people interection with the client.... these are all mechanisims that can be used to change the customer's perception

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