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The members of the implementing team that are going to be dedicated for your company during the implementation are a key success factor to consider. Rather than concentrating on having a big name behind your implementation, we would suggest you get more details of this less well known company.
If this small company has good capabilities among them and seem to be up to their promises in the contract, then this would be satisfying.
Sometimes big named companies would issue a sub contract to smaller implementing companies, but usually and for some reasons such implementations fail.
Again, you might get excited during the discussions held, but nothing is going to be guaranteed if not documented in the contract.
We need to ensure that the partner have the required experience and expertise in the subject indstry sector with a varefiable track record of successfull implementations. The partner better be certified by the vendor to ensure that level of expertise.
If the selected partner is certified and less well known, it will be safe to work with them. Otherwise the risk of a successfull implementation will go higher.
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