What are some of the disadvantages of using nonverbal communication in Customer Service?

One Major Dis-Advantage .... Communication Gap.

Non verbal communication (NVC) is based on no use of words it based on observations & cultural norms.

Following can be a few disadvantages by the use of NVC in Customer Services.

1. The  NVC  based on observation can be observed wrong hence it is big disadvantage to use NVC in Customer Service.
2. The NVC cannot express you true emotions in Customer Service.

        3.NVC cannot be use over phone in Customer Service.

Regards

 

Non verbal communication have many disadvantages . In my openion most of them you can not assess correctly other one you contact.

I think nonverbal communication is hard to understand easily.It varies from one country to another.when some one gesture to show say something,the receiver could  translate it in many ways that could result in misunderstanding between the two.To mention some;-

I.It is informal communication method so that couldn't understand easily.

II.Customer flow may be from every continent of the world who have different meanings for the same gesture which might disappoint some of our clients.

III.Most importantly nonverbal communication can be told unconscionably and can't be corrected.

In communication visual interaction is very important it play a very important role in success communication.

For customer service, non-verbal communication can be harnessed un the right direction to support an idea, an argument if used well, a gesture van bring a lot to a word or a sentence, however, is always a limited un its use, so be aware of this channel of communication

DID YOU SEE ANY ADVANTAGE????

When there is no actionable communication it can be considered as MAY DAY for an organization.

In essence, this underscores the importance of non-verbal communication. Non-verbal communicationis especially significant in inter-cultural situations. Researches in communication suggest that many more feelings and intentions are sent and received non-verbally than verbally.

Disadvantages of non-verbal communication

1. Vague and imprecise: Non-verbal communication is quite vague and imprecise. Since in this communication there is no use of words or language which expresses clear meaning to the receiver. No dictionary can accurately classify them. Their meaning varies not only by culture and context but by degree of intension.

2. Continuous: It is possible to stop talking in verbal communication, but it is generally not possible to stop nonverbal cues. Also, spoken language has a structure that makes it easier to tell when a subject has changed, for instance or to analyze its grammar.

3. Multi-channel: while watching someone’s eyes, you may miss something significant in a hand gesture. Everything is happening at once and therefore it may be confusing to try to keep up with everything. Most of us simply do not do so, at least not consciously.

4. Culture-bound: Non-verbal communication is learnt in childhood, passed on to you by your parents and others with whom you associate.

5. Long conversations are not possible: In non-verbal communication, long conversation and necessary explanations are not possible. No party can discuss the particular issues of the messages.

6. Difficult to understand: Difficult to understand and requires a lot of repetitions in non-verbal communication. Since it uses gestures, facial expressions eye contact, touch etc. for communicating with others which may not be understandable for the simple and foolish people.

7. Not everybody prefers: Everybody not prefers to communicate through non-verbal communication with others. Sometimes it cannot create an impression upon people or listeners. It is less influential and cannot be used everywhere.

8. Lack of formality: Non-verbal communication does not follow any rules, formality or structure like other communication. Most of the cases people unconsciously and habitually engaged in non-verbal communication by moving the various parts of the body.

9. Costly: In some cases non-verbal communication involves huge cost.

People communicate verbally and nonverbally. They use verbal communication intentionally. Most people are aware of what things come out of their mouth, but nonverbal communication can happen subconsciously. For example, people may fidget in their seats while being interviewed for a job because they are feeling nervous. Actions speak louder than words. They may say one thing while it is interpreted another way because of their body language or other nonverbal cues. This can be a disadvantage to them if they are not careful.

In non verbal communication the uttermost disadvantage is this u will never understand the genuine need of the customer. No one can understand the need by emotion or behaviour.

spelling mistake and face diffuclty to make good realationship with cutomer and clinet and collegues