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How do one go an extra mile to satisfy a customer?

Customer Interactions Customer Orientation Customer Value Management Customer Interaction Management Customer Centricity
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Question added by OMAVUAYEN UGBOKAN , TRANSACTION SUPERVISIOR / CUSTOMER SERVICE OFFICER , FIRST CITY MONUMENT BANK PLC
Date Posted: 2014/03/04
Upvote (0) Views (6) Followers (1) Answers (3) Report Question
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Stamos Triantafillou
by Stamos Triantafillou , Owner and Senior Soft Skills Trainer , Per4mance Training

What has a particulat value is not just Customer Satisfaction, because another six or ten companies may satisfy the same customer.

What really counts is Exceeding Customer's Expectations

Deleted user

1. Welcome every customer with a smile.

2. Be friendly, polite, and respectful.

3. Show the customer that you care.

4. Make each customer your top priority and provide your best service.

5. Go the extra mile to ensure they are served, do more than you’re paid for.

6. Make each customer experience special.

7. Real-Time Response

8. Ask for Feedback

9. Reward Loyalty

10. Have an FAQ Section

11. Get in Touch with Customers

12. Live Chat for Website

13. Value What Customers Say Online

14. Practice Politeness

15. Treat Employees as Customers

16. Yes to Special Requests

17. Use Positive Language .

I think it is the extra mile to satisfy a customer .

and i hope to see more of the extra mile in other minds .

Deleted user

I concur with  Stamos Triantafillou and over and above that the anticipation of customer needs before they even ask for anything, the after sales service that one should offer after a customer's thoughts that you have actually satisfied their needs.

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