What skills must be in the successful call center person?

1\\ greeting

2\\ Listening

3\\ Knowledge

4\\ Always paying attention while listening to the complain

5\\ Make sure that he understand the customer well by repeating the complain to him

6\\ Asking the customer before ending the conversation if he has anything else

Good communicational skills, energetic and talkative person requires for a successfull call center person. Knowledge about the call you handling is most important. Only a good study about your handling subject can make you perfect in dealing with the things.

1. Excellent command in languages and clear communication (no jargons)..

2. Politeness and courtesy

3. Patience to listen customers issues and complaints and

4. Customer service profiency

He must be able to think out of the box.

Find alternative solutions.

Patient

Culture understanding.

Friendly (specially in his relations with internal customers)

he Customer Service Skills that Matter

Patience

Attentiveness

Clear Communication Skills

Knowledge of the Product

Ability to Use "Positive Language" Acting Skills

Time Management Skills

Ability to "Read" Customers

A Calming Presence Goal Oriented Focus

Ability to Handle Surprises Persuasion

Skills Tenacity

Willingness to Learn!

Good interpersonal skills,clear voice and communication techniques,good english and voice modulation tactics,speak properly -no slang or slurred speach,good listening skills...