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He should have troubleshooting skills to diagnose problem at earliest.
Customer are always attracted to support engineers who give priority to them and diagnose the fault quickly.
Furthermore give priority to get the issue solved is also one important quality.
Communication, Technical skills, Problem solving skills, Time management, Learning new technologies
Patience : ) .
There will be too many issues at job and technical problems beside working with usually people who have no knowledge about computers.
solving problems
good knowlege of technologies
good troubleshooting and fix problems
good communication skills
team player
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