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i agree with you that customer Relationship Management is an important tool to meet the sales Target.Understanding customers is the key to giving them good service. To give good customer care you must deliver what you promise. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations.
To understand your customers well, you need to be attentive to them whenever you are in contact with them. The potential rewards are great: you can increase customer loyalty and bring in new business through positive word-of-mouth recommendation.
Yes - Customer Relationship Management is really a very important tool for achieving sales Targets. However, I would like to explain in detail on how will it help.
Customer Relationship Management will help you to connect with your customers over a regular period of intervals which results in retaining the loyalty and continued business, it helps you to understand the needs of the customer, it helps to know the history of opportunities with reasons for losing the opportunities if any, it helps to know the feedback from customers to ensure we focus on KPI's and overcome the challenges.
@Mr. Shoukat - Your questions and answers by all the specialists are really very knowledgeable. Wonderful way of keeping ourselves updated.
In morden management, the custmer needs and customer satisfation are the most important points.
So, to satisfy these points, you must have a good customer relationship.
sure he or she is a core-relative tool
How a company can grow if it starts neglecting its customers or doesnt have required insights about the customers. CRM is a tool through which companies can get the data about the customers regarding various aspects. To make a successful product so that the sales can be achieved its very imperative to engage with the customer. This makes CRM a very vital to achieve long term goals of the company.
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