I was looking for new customer service tools and I found "Automatic callback" service. What is that and why should I use it?

IT SEEMS CLEAR BY NOW THAT CUSTOMERS APPRECIATE THE OPTION TO RECEIVE A CALL BACK, INSTEAD ON CALL WAITING, SO THIS AUTOMATIC CALL BACK IS SAVING THE HOLDING TIMES EVEN WHEN WAIT TIMES ARE SHORT. 

HOWEVER, COMPANIES DECIDE TO ADD A CALL BACK OPTION TO THEIR SYSTEM AND ABLE TO SPEED TO ANSWERS.

The Automatic callback is a feature available in the telephony system, and it will help you to automatically call back those customers who left their numbers in the system, when the first support agent becomes available.

Its one of the excellent ways of interacting with your customers on 1 to 1 level which reflects your quality of service and going the extra mile to satisfy your customer and for their loaylty and answer their concerns.

Automatic call backs helps decongest call waiting time as well as dropped calls and in some cases work like an OBD or beach comber mechanism . It can also be used to track CSAT especially where calls or queries are routed to the back office for processing 

Automatic callback service is a great tool, but there are some positive and negative thinks  in that service tools

Automatic call-back will give your customer (users) the ability to evaluate your service, so you can check thier satisfaction, and you can reviwe it as one of your KPIs.

Automatic callback service is a great tool for customer service tools , Automatic callback is a system designed  that permits user when encountering a busty condition where your contact person or customer relationship officer is busy on a call or not available to instruct the system to retain the called nuber and to establish the call when the line is available or call the customer back . it helps bussiness in bussiness retaintion ,reduces call abandonment rate ,improve customer service officer productivity ,high first call resolution , reduces cost ,etc 

one study found that 74 percent of people were inclined to choose a competitor after a negative phone experience. And the first, and perhaps most important, step to any phone experience is the way the phone call is answered. That means a bad initial phone interaction -- long hold times, not being able to get through to the right person, overall lack of professionalism when answering and routing calls -- could do much more damage to your business than you might realize. How can you improve the way you answer your phone in order to retain customers and drive business? The first step is to use an automated system, or an Interactive Voice Response (IVR). IVRs are advanced phone auto attendants that can perform basic tasks such as refilling prescriptions, taking payments, surveying callers and fielding answers to yes/no questions without requiring the time of your team members. They also perform the important function of helping define the customer's specific needs so that the first human interaction is likely to be with a person qualified to address their needs. There is nothing worse as an initial customer experience than being bounced from department to department. Although IVRs are great, they can still cause frustration and drive away customers when not used properly. So, here’s how to use an automated answering service, like an IVR, to retain customer and grow your business.

Well described by all. I agreed with their opinion and tips.

Customer always expect promt service . So, Automatic call back service will help customer more satisfaction. For this,  company will be needed implimention this system.

Studies today show most customers prefer to receive assistance through mobile phones. Thus, automated softwares not only ensure calls are not missed by rerouting them hence boosting customers' rapport with companies but they equally are time saving in rerouting the necessary calls to the most suitable operator.