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conduct some survey for be familiar with the leads actual needs.
2- Review its products mix to comply with the leads actual needs.
3- Considering some promotions in order to increase its market share.
4-Develop and customize your sales campaign based on the targeted audience by providing content they need or believe they need - create a story they can relate to.
Leads are a fresh commodity, and can’t wait until the next day.
check the quality of a lead,Customer care starts before any sale is done. Keep them informed and show them that we are following
First Listen customer requirement and Be honest and professional at the same time . try to meet the customer expectation . Inform him abt the advantages and disadvantages . Try to explain the legacy of your brand and let him decide .
Dear Lana,
Thank you very much for asking the above question. My words and vision is little different. No. 1 - Sales people shold not present him or her self as sales executive.
2 - Present your self as a consultant and help them, every customer have there own problem. once you fit your self as a consultant, automatically you will be a leader for customer.
Syed Mohammed Ibrahim
+966-573435993
The very first way - is to prove every customer, that you really understand and absolutely sure what exactly customer need and want.Also every sales manager/agent/consultant, have to understand his industry market, and create every customer psycological portrait in first 30-60 seconds of conversation.That will make 90% of success in next steps of customer service
Customer loyalty! Try to gain it at the beginning of engagement: avoid old-style long presentations and promotions, instead, listen to them, take a time, talk situationally, no pressure... Make them feel comfortable. Demonstrate professional product knowledge, if appropriate. Make it simple and clear for understanding. Close sale according to their timing, not yours. Make their shopping experience enjoyable.
building rapport ,gaining better understanding about the needs,precise decision making
Communicate value first: Focus on bringing value into the life of your customers.
Identify Their Problem: You need to identify the problem that the lead is experiencing.
Make it a Conversation: It’s obvious that your prospect will be much more responsive if you encourage a two-way conversation.
Keep them warm: Even if you call a prospect within ten minutes of signing up, he or she may still not be ready to move forward in the sales process.
Ask for the sale: Simply asking for a sale is nothing new or innovative, but it’s a crucial part of the conversion process.
Follow-up: Keep your leads in purchase-mode by following up via email or phone calls.
Don’t make them wait: Leads are a fresh commodity and aren’t meant to wait until the next day. Make your first contact as soon as possible, because of levels of interest drop dramatically after just one hour.
Gain their trust: People buy the person first, and then the product. Therefore, always be genuine and friendly.
Remember them: Smart entrepreneurs know that it’s necessary to spend time with your customers. This might seem folly, but that’s not really the case.
our sales men should explain our product compleletliy
Sales should explain our product disccount offer
in case of our product is not intractable to cusotmer, sales should upselling our next product.
Only way to convert leads into customers is by doing follow ups. Follow Ups leads to closing of deals and brings in cash flow.
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